1ee Privacy Policy — Malaysia Player Personal Data Protection

1 Information We Collect

To deliver the best experience to every player, 1ee collects certain categories of personal information in a transparent and responsible manner. All data collection is done with your consent and for legitimate purposes only.

Information You Provide Directly

• Full name as per official identification document
• Active email address and mobile phone number
• Date of birth for age verification (18 years and above)
• Full current residential address
• Registered bank account and payment method details
• KYC document copies such as your ID card, passport, or bank statement when requested

Automatically Collected Information

• IP address, device type, and operating system used
• Browser data including version and language settings
• Gaming activity records including betting history, deposits, and withdrawals
• Login session time and duration
• Cookie data and tracking technologies described further in Section 5

We never collect sensitive information such as biometric data, medical records, or religious information unless you voluntarily provide it for a specific verification purpose as stated.

2 How We Use Your Data

Every piece of information we collect is used for a clear purpose that aligns with the operational needs of the 1ee platform. We do not use your data for any purpose not stated in this policy.

If you do not wish to receive promotional communications from us, you may withdraw your consent at any time by contacting our support team. Withdrawing consent will not affect your use of our services.

3 Information Sharing with Third Parties

1ee takes a very strict approach to data sharing. Our core principle is simple: your data is never sold, rented, or shared for third-party advertising purposes under any circumstances.

However, there are limited situations where we need to share your information with certain parties to keep our services running smoothly and to meet legal requirements:

• Payment providers: information required to process deposits and withdrawals is shared with registered and certified payment gateways. They are bound by strict confidentiality agreements.
• Game providers: the minimum data required to access games is shared with our game software providers. No financial or KYC information is shared.
• Regulatory authorities: we are required to disclose certain information to regulatory bodies or law enforcement agencies when mandated by Malaysian law.
• Technical service providers: our cloud infrastructure and technical service providers operate under strict data processing agreements and are not permitted to use your data for their own purposes.

4 Data Security

Protecting your personal data is 1ee's highest priority. We implement multiple layers of technical and organizational security to ensure your information is always protected against unauthorized access, disclosure, alteration, or destruction.

• Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols for all communications between your browser and our servers.
• Data at rest is protected with AES-256 encryption, one of the strongest encryption standards currently available.
• A layered access control system ensures that only authorised staff can access player data, and every access is logged for audit purposes.
• 24/7 security monitoring with an active intrusion detection system (IDS) that monitors suspicious activity in real time.
• Penetration testing is conducted regularly by independent security auditors to identify and patch any system vulnerabilities.
• Mandatory information security training for all 1ee staff with access to player data.

While no system can guarantee 100% absolute security, we continuously strive to stay one step ahead of the latest cyber threats. Should any security incident involving your data occur, we will notify you within the timeframe required by law.

5 Cookies & Tracking Technologies

1ee uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are essential for the website to operate.
• Performance Cookies: collects information about how you use the platform to help us improve the user experience. All data is collected anonymously.
• Functional Cookies: stores your preferences such as language, display settings, and login information for your convenience.
• Analytical Cookies: helps us understand usage patterns for internal platform development and improvement purposes.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect some features of the 1ee platform.

6 Data Storage & Transfer

Your personal data is stored on secure servers protected by layered security infrastructure. We set data retention periods based on operational needs and applicable legal obligations.

• Active account data is retained for the duration that your account remains active on the 1ee platform.
• Financial transaction records are retained for a minimum of 7 years to meet financial and audit legal requirements.
• Login data and security activity records are retained for 2 years for investigation purposes if required.
• After account closure, personal data that is no longer legally required will be deleted or anonymised within 90 days.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 1ee's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, contact our support team via 24/7 live chat within the platform or email us at [email protected]. We will process your request within 30 business days.

8 Children's Data Protection

The 1ee platform is strictly for adults aged 18 and above. We do not support or accept registrations from individuals under the age of 18 under any circumstances.

• All new registrants are required to verify their age during the registration process.
• KYC checks are conducted to ensure no underage players are using our platform.
• If we identify that we have inadvertently collected personal data of someone under 18 years of age, we will delete that data immediately and close the relevant account.
• Parents or guardians who discover their child has registered on our platform are advised to contact our support team immediately.

9 Third-Party Links & Services

The 1ee platform may contain links to game provider or payment service websites that operate under their own privacy policies. Once you leave our platform to access third-party services, 1ee's privacy policy no longer applies.

• We recommend reading the privacy policy of each third-party service you use.
• 1ee is not responsible for the privacy practices of websites or services not under our direct control.
• Third-party game providers receive only the minimum data required to grant you access to their games — no financial records or KYC information is shared.

10 Changes to the Privacy Policy

1ee reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any changes will be communicated to you through the following means:

• An in-platform notice displayed during your next login session after changes are made.
• Email notifications are sent to your registered email address for material or significant changes.
• The "Updated" date at the top of this page will be changed to reflect the date of the most recent revision.

Continued use of the 1ee platform after changes take effect is considered your acceptance of the updated Privacy Policy terms. If you do not agree with the changes, you have the right to close your account before they come into effect.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, our team is ready to assist you at any time.

For official requests relating to data protection rights, please include "Data Protection Request" in your message subject line so it can be handled promptly by the responsible team.