1ee Terms and Conditions — Complete Platform Usage Guide

1 Eligibility & Account Registration

To register as a 1ee member and use any of the services offered on our platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years of age on the date of registration.
• Not a citizen or resident of any country or territory that prohibits participation in online gambling activities under local law.
• Have full legal capacity to enter into a binding contract.
• Has never had membership revoked or been banned from the 1ee platform previously due to a breach of terms.

During the registration process, you are required to provide accurate, complete, and up-to-date information. 1ee reserves the right to request identity document verification (KYC) at any time, including copies of your identification card, passport, bank statement, or proof of address. Failure to submit the requested documents within the specified timeframe may result in a temporary suspension or account closure.

Each player may only register one account. If a person is found to hold more than one active account — whether using different names, email addresses, phone numbers, or payment details — all associated accounts will be terminated and any balances or winnings within them will be forfeited.

2 Account Management

You are solely responsible for maintaining the confidentiality of your password and account login details. 1ee will not be liable for any losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login information.

• Do not share your password or login credentials with anyone, including family members.
• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an extra layer of security on your account.
• Contact the 1ee support team immediately if you suspect your account has been accessed without authorization.
• Log out of your account when using a shared or public device.

1ee reserves the right to temporarily suspend an account for security review, fraud investigation, or KYC verification purposes. During the suspension period, access to games and financial transactions may be restricted until the review is completed.

3 Deposit & Payment Methods

1ee supports a variety of popular deposit methods in Malaysia. All deposits are processed in Malaysian Ringgit (MYR) with no currency conversion fees. Available deposit methods include FPX, instant bank transfer, credit card, debit card, and selected digital wallets.

• The minimum deposit amount is RM 20 per transaction.
• The maximum daily deposit limit may vary depending on your account level and the payment method used.
• Successful deposits will be credited to your account within seconds.
• If a deposit has not been credited within 15 minutes, contact our support team with proof of transaction.
• 1ee does not charge any fees for deposits; however, your payment provider may apply their own service fees.

1ee uses 256-bit SSL encryption technology to protect all your payment information. Your credit or debit card numbers are not stored on our servers — all payment processing is handled through certified, secure payment gateways.

4 Fund Withdrawal

Players may submit a withdrawal request at any time, subject to the applicable terms. Withdrawals will be processed to the bank account or payment method registered and verified under your name.

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are typically processed within 5–15 minutes for accounts that have completed KYC verification.
• Accounts that have not completed KYC may experience processing delays of up to 24–48 hours.
• The first withdrawal from a new account requires additional document verification as a standard security measure.
• 1ee reserves the right to request proof of payment method ownership before processing any withdrawal.

In exceptional circumstances such as banking technical issues, public holidays, or investigation requirements, processing times may take longer. 1ee will notify players via the platform if any unexpected delays occur.

5 Bonuses, Promotions & Wagering Requirements

1ee offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and exclusive VIP program offers. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

• All bonuses carry wagering (rollover) requirements that must be met before a withdrawal is permitted.
• Wagering requirements are typically expressed as a multiple of the bonus amount — for example, 20x means you need to wager 20 times the value of the bonus received.
• Bonuses may only be used on games specified in the relevant promotion terms — not all games are eligible to fulfill bonus wagering requirements.
• Bonuses cannot be transferred to other players or directly exchanged for cash.
• Accepting a bonus is voluntary — players may opt out of any bonus during the deposit process.
• 1ee reserves the right to cancel bonuses without notice if there are signs of promotional system abuse.

Players found to be deliberately using low-risk betting strategies to meet rollover requirements — such as placing simultaneous bets on opposing outcomes — may be considered to have abused the bonus system and disciplinary action may be taken.

6 Game Rules

All games available at 1ee are operated using a random number generator (RNG) verified by an independent audit body, ensuring that every game outcome is random and fair. The return-to-player (RTP) rate for each slot game is publicly displayed in the relevant game information.

• The outcome of all games is final and cannot be changed once completed.
• In the event of a technical disruption during a game, 1ee will restore the game state to the last verifiable point or void the round in question and refund the bet.
• Wagers placed during a system disruption may be voided if the integrity of the game cannot be verified.
• Players are responsible for maintaining a stable internet connection while playing. 1ee is not liable for any losses resulting from connection disruptions on the player's end.

For Live Casino games, additional rules set by the respective game providers also apply. Players are advised to read the specific rules of each game before playing.

7 Player Conduct & Etiquette

1ee expects all players to behave courteously and respectfully in all interactions on our platform, including during live game sessions and communications with our customer support team.

• The use of offensive language, threats, or abuse directed at dealers or support staff is strictly prohibited.
• Any attempt to collude with other players or dealers to gain an unfair advantage is prohibited.
• The use of automated software, bots, scripts, or any other technological tools to manipulate games is a serious violation that may result in immediate account closure.
• Players are prohibited from streaming or posting content from their gaming sessions on social media platforms without prior written consent from 1ee.

8 Data Security & Privacy

1ee takes the protection of all players' personal data seriously. All information you provide during registration and platform use is collected, stored, and processed in accordance with our Privacy Policy, which complies with applicable data protection requirements.

• Your personal data will not be sold or shared with third parties for marketing purposes without your consent.
• Your information may be shared with payment providers, regulatory authorities, or law enforcement agencies when required by law.
• You have the right to request access to your personal data held by 1ee at any time.
• Data deletion requests may be submitted; however, certain data may need to be retained for a specified period to comply with legal requirements.

For more information on how we manage your personal data, please refer to our Privacy Policy complete policy.

9 Account Closure & Termination

Players may close their account at any time by contacting the 1ee customer support team. Prior to closure, all pending wagering requirements will be voided and any valid cash balance will be processed for withdrawal within the specified timeframe.

1ee reserves the right to close or suspend any player's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Fraud, identity falsification, or the provision of false information during registration or KYC.
• Use of prohibited software or unfair methods to gain an advantage in games.
• Attempts to exploit system vulnerabilities or technical bugs.
• Money laundering activity or suspicious financial transactions.
• Requests from regulatory authorities or law enforcement agencies.

10 Liability Limits & Disclaimer

The 1ee platform is provided "as is" and "as available". While we strive to keep the platform running without interruption at all times, 1ee does not guarantee that the service will always be available, error-free, or meet your specific expectations.

• 1ee is not liable for any loss of profits, data, goodwill, or any indirect losses arising from use of the platform.
• Under no circumstances will 1ee's maximum total liability to you exceed the total amount you deposited in the 30 days prior to the claim arising.
• 1ee is not responsible for any service disruption caused by events beyond our control, including natural disasters, infrastructure failures, or third-party actions.

11 Responsible Gaming

1ee is committed to responsible gaming principles. We believe that online entertainment should remain a fun and controlled activity, not something that disrupts your daily life.

• Set daily, weekly, or monthly deposit limits to manage your spending through your account settings.
• Use the cool-off option if you feel you need a break from gaming activity.
• A self-exclusion option is available for players who need an extended break.
• If you feel your gambling activity is starting to have a negative impact, contact our support team for assistance and guidance.

For more information and responsible gaming resources, please visit the Responsible Gaming us.

12 General Provisions

These terms and conditions constitute the entire agreement between you and 1ee regarding the use of the platform. If any provision of these terms is found to be invalid or unenforceable by a competent authority, that provision will be minimally reinterpreted to make it enforceable, while all other provisions will remain in full effect.

• These terms are governed by applicable law, and any disputes will be resolved through arbitration or a court of competent jurisdiction.
• 1ee's failure to enforce any right or provision shall not be considered a waiver of that right.
• You may not transfer your rights or obligations under these terms to any third party without written consent from 1ee.
• The Malaysian language version of these terms is the official version applicable to all Malaysian players.

If you have any questions about these terms and conditions, please contact our support team via live chat available 24/7 within the platform, or send your inquiry to our official email at [email protected].